About

FAQ

• Where is the store based?

  Hayden, ID

• Do you accept orders placed outside of the US?

  Yes, we accept any and all international and domestic orders.

• How long will it take to receive my order?

  IMPORTANT: due to the COVID-19 pandemic delivery times are longer than usual both domestic and international. once it is in the hands of the individual carriers there is little we can do to speed up delivery times due to severe backlog. we apologize for the longer than usual wait times.

  DELIVERY TIME

  we do our best to ensure fast shipping. most items are processed within 48 hours. actual shipping times may vary.

  we do weekly drop offs for DHL ecommerce packages for orders outside the united states of america. please allow extra time when using DHL ecommerce.

  for international DHL ecommerce orders please allow up to 6 weeks. most DHL orders are routed first through germany and may take longer to process than USPS. please note that DHL ecommerce packages are often handled by local postal carriers at final destination.

  if you track your package and it says it is in the country but not delivered, chances are your item is stuck in customs. the best course of action is to contact your local postal carrier.

  TARIFFS AND CUSTOMS

  we are not responsible for final destination customs tariffs and taxes.

• PRE-ORDERS.

  PRE-ORDERS

  by placing a pre-order you are an investor in a project that is being created in part for you. pre-orders can not be cancelled. pre-orders may take longer than expected due to delays at the pressing plant.

  we do our best to anticipate wait times for pre-orders based on the information we are given by the manufacturer but this can change at any time and is often out of our control. if you order an item on pre-order and lose patience during the pre-order time period we do not accept cancelled orders.

  orders for existing items that are placed at the same time as pre-orders will be shipped when the pre-order item becomes available - not in advance.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.